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(872) 270-5999

Quick, Compassionate, Quality Care
Quick, Compassionate, Quality Care

Rapid Care

At Midwest Refuah Health Center our mission is to become our communities trusted one-stop-location for all your health needs, whether that be physical, mental, or specialty care.

MRHC Rapid Care is designed to provide timely,
high-quality care for acute illnesses and injuries,
recognizing that many community members face
challenges in accessing their primary care providers.

 

While we encourage establishing long-term care with our primary provider, our Rapid Care service offers a trusted and comfortable option for addressing urgent health concerns. These visits are intended for single-problem acute issues, ensuring stability and proper management while patients arrange follow-up with their primary care provider.

 

Chronic condition management and medication refills remain best suited for primary care visits.

On-site testing

On-site testing

  • X-Ray
  • Urine Testing
  • Strep Throat Testing
  • Influenza (Flu) testing
  • COVID Testing
  • Lead Testing
  • Glucose (Blood Sugar) Testing
  • Mononucleosis testing
  • Pregnancy testing

For more information: Call (872) 270-5999 or email info@midwestrefuah.org, to check our availability and find the best time to be seen

Illness we treat

  • Abscesses & Cysts
  • Allergies
  • Arthritis
  • Asthma
  • Bronchitis
  • Common Cold
  • Conjunctivitis (Pink Eye)
  • COVID 19
  • Ear Infection
  • Flu (Influenza)
  • Food poisoning
  • Hepatitis
  • Migraines & Headaches
  • Mononucleosis (Mono)
  • Pneumonia
  • Respiratory Syncytial Virus (RSV)
  • Sexually Transmitted Infections (STIs)
  • Shingles
  • Sinus Infections
  • Strep Throat
  • Upper Respiratory Infections
  • Urinary Tract Infections (UTIs)
  • Vaginal Yeast Infections

For more information: Call (872) 270-5999 or email info@midwestrefuah.org, to check our availability and find the best time to be seen

Illness we treat
Injuries we treat

Injuries we treat

  • Abrasions (scrapes)
  • Abscesses and Cysts
  • Animal Bites
  • Burns
  • Broken Bones [coming soon]
  • Cuts and Lacerations
  • Foreign Body Removal
  • Insect Bites and Stings
  • Minor head Injuries
  • Nosebleeds
  • Sprained Ankles [coming soon]
  • Strains

For more information: Call (872) 270-5999 or email info@midwestrefuah.org, to check our availability and find the best time to be seen

Symptoms we treat

Symptoms we treat

  • Acute/new onset back pain
  • Bruises
  • Cough
  • Dehydration
  • Eye Complaints
  • Earaches
  • Fever
  • Foot Pain
  • Nausea, Vomiting and Diarrhea
  • Rashes
  • Sore throat
  • Tooth Pain

For more information: Call (872) 270-5999 or email info@midwestrefuah.org. Midwest Refuah welcomes walk in and also offer same-day appointments (if available)

Hours of Operation

Monday 8:00am to 6:00pm
Tuesday 10:00am to 6:00pm
Wednesday 8:00am to 5:00pm
Thursday 8:00am to 2:00pm
Friday 8:00am to 2:00pm
Sunday 8:00am to 1:00pm

Frequently Asked Questions

No, you do not. However, we strongly recommend calling ahead to identify what areas of the schedule have openings. If our providers have multiple appointments scheduled at a specific time, it may be best to come in earlier or later to be seen.

MRHC serves all patients, regardless of whether or not you have insurance, your ability to pay or your immigration status.

If you have insurance, please bring the following information to your appointment:

  • Picture ID
  • Insurance card
  • Any relevant medical history (immunizations, past medical history etc.)
  • Medication list

If you do not have insurance, you may be eligible for a discount with our sliding fee discount program

No, patients cannot get prescription refills for chronic medical pain through MRHC Rapid Care. Prescription refills for chronic medications need to be refilled and managed by the primary prescribing provider or their office.

Not yet, we are currently in the process of acquiring a X-Ray. We will notify all patients once we do via email. If have not joined our mailing list click here

Every Patient receiving services at Midwest Refuah Health Center (MRHC) has the following Rights:

  • To access services that will not be denied based on race, age, sex, creed, ethnic background, religion, sexual orientation, disability, HIV status, source of payment, or political beliefs (If you are under age 18, some services may require your parent’s permission).
  • To be treated as an important member of your healthcare team and to have your choices and needs valued.
  • To receive care in a safe and secure environment, free from physical, verbal, or sexual harassment, swearing, or disorderly conduct.
  • To have your health information kept confidential.
  • To be treated fairly, courteously, and with respect at all times.
  • To know the name and title of anyone working with you.
  • To obtain from an appropriate MRHC professional complete current information concerning diagnosis, treatment, prognosis, and plan of care in terms you can be reasonably expected to understand.
  • To receive information necessary to give informed consent prior to the start of any procedure and/or treatment from the MRHC professional.
  • To refuse services or treatment, or any part of it, or to stop services or treatment when you wish and to be informed of the consequences resulting from your refusal.
  • To ask for the services of an interpreter.
  • To continue to receive services if your financial services or insured status has changed.

Every Patient receiving service at Midwest Refuah Health Center has the following Responsibilities:

  • To provide to the best of your knowledge, accurate information about present complaints, past illnesses, hospitalizations, medications, and other pertinent matters relating to the care plan.
  • To let us know if you feel you are being treated unfairly.
  • To ask questions until you clearly comprehend the proposed course of action and what is expected of you.
  • To comply with the plan of care recommended by the health care professional.
  • To understand that refusal of treatment or failure to follow the MRHC professional’s instructions could result in undesirable outcomes, for which the patient and/or family accept responsibility.
  • To take an active role in your own health care.
  • To provide all necessary information regarding demographics, third party payor sources or health insurance plans.
  • To observe MRHC’s policies and procedures.
  • To keep scheduled appointments and advise MRHC if canceling in a timely manner.

We at MRHC respect your privacy. We are required by law to maintain the privacy of “protected health information” about you, to notify you of our legal duties and legal rights, and to follow the privacy policies described in our Notice of Privacy Practices. Protected Health Information (PHI) means any information that we create or receive that identifies you and is related to your health or payment of services for you. Every patient is given an NPP that explains how MRHC may use or disclose your information for treatment, payment or operational purposes, as well as your legal rights regarding that information. Every patient is asked to sign a consent form to permit all such uses and disclosures. If you have any questions about our policies and procedures, please do not hesitate to ask. You can also submit a complaint to the Office of Civil Rights, U. S. Department of Health and Human Services (1-800-368-1019). We will never retaliate against you for filing a complaint.

We appreciate all patient feedback and encourage you to offer us the opportunity to address any concerns or complaints you may have. If you feel that you have been treated unfairly, that your rights have been violated or that the quality of the service you received were poor, please consider taking one of the following steps:

  • If you feel comfortable, please discuss the concern/complaint with the staff member offering your services. The staff member will attempt to resolve the concern or complaint and inform you about the available alternatives or actions they can take to resolve your concern/complaint.
  • If you are not comfortable speaking directly with the staff member, you can speak with that staff member’s supervisor.
  • You can also fill out a grievance form which is available at all reception desks and on our website.
  • You will receive feedback on your grievance within 7 business days.
  • You will not be penalized for registering a grievance.

  • If you need to cancel your scheduled appointment, please call us at least 24 hours before your appointment time so that your appointment slot can be given to another patient
  • You may be discharged from the health center if you no-show more than 3 times in a 6-month period

After hours care is reserved for our established primary care patients. Our providers will develop a plan with you for next steps and management of your acute issues, but will not be available for after-hours care. Follow up will need to be with your primary provider, or with a return in-office visit.

If you or a loved one are having a medical emergency:

Please call Hatzalah at 847-504-1500 or 911 or go to your nearest emergency room

  • Most testing for rapid care visits will be limited to in-office Rapid testing, so you will get your results at your appointment.
  • In some cases we may order send-out urine or viral testing, and those results will be available to you at any time via our patient portal, and we will call you for any positive tests that will change the treatment plan developed during your visit.
  • Negative and normal testing will be visible via the portal, but we will not call to report negative test results.
  • In general, if additional testing or imaging are recommended we will recommend you follow with your primary provider.

Please call MRHC at 872-270-5999 and follow the prompts.

Please have the following information available when you call:

  • Patient’s first and last name
  • Patient’s date of birth
  • A telephone number where we can call and/or text you to remind you of your appointment
  • Insurance information if applicable

Midwest Refuah Health Center (MRHC) is committed to patient centered care regardless of the patient’s ability to pay. Discounts are offered based upon household income and the number of people living in the household. A sliding fee scale is used to calculate the basic discount and is updated every year using Federal Poverty Guidelines (FPG). Once approved, the discount will be honored for one year from the date of application, after which the patient must reapply. The sliding fee discount is available to all uninsured or underinsured patients. If you have insurance coverage, MRHC is required to bill your insurance for your medical visit charges. Any co-pays, co-insurances or other out-of-pocket costs, not covered by insurance may be eligible for a Sliding Fee Discount, unless prohibited by your insurance provider. Depending on household size and household income, patients are assigned a discount level.

Discount
level
Level A
0-100%
< FPG
Level B
>101-133%
FPG
Level C
134-167%
FPG
Level D
168-200%
FPG
Level E
>200% FPG
Minimum
Fee
$25 $30 $35 $45 Full Fee

Patients that qualify for the discounted fees are responsible only for the minimum fee in their respective level and are expected to pay the discounted fee at
the time of service unless other arrangements have been made. In addition to this application, you will need to provide the following documents:

A. Proof of income for you and anyone who is in your household. The following items may be used as proof of income:

  • W-2 Forms
  • Two most current pay stubs
  • Income tax returns
  • Any other income documentation (i.e., statement of unemployment benefits, social security benefit letter, public assistance benefits letter, child support and/or alimony etc.)
  • If you are not working and do not have a source of income, a letter of support from the sustaining party or individual you are living with. If you
    are unable to prove your income upon the first visit, you may self-attest your income for 7 days.

B. Proof of Identification:

Driver’s License, State Identification Card, Birth Certificate, Illinois Medicaid Identification card, Utility Bill, Passport, and Alien Registration card or “green card”.

C. Cost of Living Documentation:

  • Monthly mortgage or rent (ie lease, mortgage bill)
  • Medical bill debt (medical bill)
  • Tuition or childcare bill
  • Legal expenses
Midwest Refuah Health Center
Sliding Fee Discount Schedule
Based on Federal (FPL) Guidelines for: 2024
% of FPL: 0%-100% 101% to 133% 134% to 167% 168% to 200% > 200%
Family Size At or Below At least At or Below At least At or Below At least At or Below At least
1 $15,060.00 $15,210.60 $20,029.80 $20,030.80 $25,150.20  $25,151.20 $30,120.00 $30,121.00
2 $20,440.00 $20,644.40 $27,185.20 $27,186.20 $34,134.80 $34,135.80 $40,880.00 $40,881.00
3 $25,820.00 $26,078.20 $34,340.60 $34,341.60 $43,119.40 $43,120.40 $51,640.00 $51,641.00
4 $31,200.00 $31,512.00 $41,496.00 $41,497.00 $52,104.00  $52,105.00 $62,400.00 $62,401.00
5 $36,580.00 $36,945.80 $48,651.40 $48,651.40 $61,088.60 $61,089.60 $73,160.00 $73,161.00
6 $41,960.00 $42,379.60 $55,806.80  $55,807.80 $70,073.20 $70,074.20 $83,920.00 $83,921.00
7 $47,340.00 $47,813.40 $62,962.20 $62,963.20 $79,057.80 $79,058.80 $94,680.00  $94,681.00
8 $52,720.00 $53,247.20 $70,117.60 $70,118.60 $88,042.40  $88,043.40 $105,440.00 $105,441.00
9 $58,100.00 $58,681.00 $77,273.00 $77,274.00 $97,027.00  $97,028.00 $116,200.00 $116,201.00
10 $63,480.00 $64,114.80 $84,428.40 $84,429.40 $106,011.60  $106,012.60 $126,960.00 $126,961.00
Additional person > 10: Add $5,380 for each additional person

 

 

  • MRHC accepts many different forms of insurance (please see FAQ “insurances accepted”)
  • Payment is preferred at the time of service
  • You can also make payments in your patient portal Patient Portal

Rapid Care Clinic:
Mondays: 8am-6pm
Tuesdays: 10am-6pm
Wednesdays: 8am-5pm
Thursdays: 8am-2pm
Fridays: 8am-2pm
Sundays: 8am-1pm

Phone: 872-270-5999

Patient Portal: Patient Portal

Download the Healow App for your patient information at your fingertips! Healow

Website: www.midwestrefuahhealthcenter.org

You may receive a short text from us asking how we did after your appointment. We appreciate your response and feedback. It helps us get better for you!

Patient comment cards are also available at all front desks.

Medication Refills

The best and quickest way to refill a prescription is to talk to your pharmacy. If you are having issues with your pharmacy, call MRHC. You can also message your provider in your MRHC portal.

Referrals

If you need tests or services not offered at MRHC, we are working on partnering with several local hospitals.

If you are currently insured, we will work with you to refer you to a hospital partner based on your insurance plan’s requirements.

If you are not insured, we will work with our hospital partners to meet all of your screening, diagnostic and specialty treatment needs.

MRHC can provide you with a copy of your medical and immunization records at any time. You can see and print most of your MRHC medical record from your MRHC Portal. However, to protect your privacy, any release of records requires authorization to comply with our Notice of Privacy Practices. You can get a copy of our medical release form from any MRHC front desk.

MRHC is currently enrolling with most insurance companies. This process takes time. We are currently in network with Medicare and Medicaid and pending with all others.

If you prefer to speak in a language other than English, MRHC will arrange for an interpreter to be available over the phone or by video.

HIPAA protects patients from disclosure of confidential clinical information. With your permission, we can send a summary of your to your doctor(s).

You should go to a hospital emergency room if you are experiencing the following symptoms

  • Chest pain or signs of heart attack
  • Signs of stroke
  • Shortness of breath
  • Heavy bleeding or bleeding that doesn’t stop after 10 minutes of direct pressure
  • Poisoning
  • Life threatening bone fracture
  • Head injuries that result in loss of consciousness
  • Loss of hearing or vision
  • Coughing up or vomiting blood
  • High fever (104F or higher for a child or any fever for an infant less than months old)
  • Seizures

Yes